Prevention,Health Promotion and Psychological Support: Observatory of On-line Services for Adolescent


Lemmo Daniela, Cannata Anna, Cuccurullo Alessia, Rodriguez Emanuela, Garbucci Sara, Maritato Irma, Manzo Stefano



Adolescent are defined as the “e-generation” because of their growing among technological communication devices. The “digital natives” use new technologies in order to satisfy their needs: having immediate communication, make easy contact and share experiences, know and ask for informations. This kind of relationship leads to risks expecially for people that make an inappropriate use of it. In this respect it should be interesting to evaluate the opportunity of the technological devices in supporting the complex teen-aged phase. The aim of this work is to study the existing conditions in the field of the Italian on line services able to offer psychological support for adolescent. Consistently, by building up a mapping will be possible to evaluate the different aspects of this services: the type, the mode of delivery and the aims pursued.

A deep study of website will allow to open questions, to think about aims, limits and potentiality of on line psychological support for the e-generation.

To this end, by using keywords, it has been performed a google up research to know website, services,  designed for teenagers. By analyzing an evaluation grill and specific criteria (inclusion and exclusion), it has been concluded that there are different kind of services such as: spaces for young users for the prevention of risk behaviours, for health improving and dialogue peer to peer to identify the different forms of adolescent awkwardness


Internet and new technologies in general, are considered by the adolescent, defined as “e-generation”, virtual places where satisfy their need for an immediate communication, to share emotions, thoughts, interests, to find information and relations.
Teenager finds the virtual space as a researching space for an identity to present himself to the others, (Biolcati 2010), where he can elaborates his puberty conflicts (Gozlan, Masson 2013; Tisseron 2008) and he transfers the question “Who am I?” in the virtual, finding some solutions and may risks (Margherita 2013; Ruggero 2012).
Into the International landscape, researches focus mainly on the effectiveness of interventions (Manzo 2010, 2012; Ruskin et al 2004) and on the main characters a service for adolescent should have: accessibility, anonymity and interaction (Suzuki 2004; King 2006), not-tricking verticality, self-help, peer counseling, synchronic communication (Knapik 2008). Systems studies analyzing teenagers web-sites lack in Italy, apart from descriptive ones (Calderoni, 2010).


This work is inscribed in a larger sitographic project (Manzo et al. 2015) and its aim is to explore methodically web-sites services for teenagers, analyzing some variables reflecting the setting and organizational aspects so as to understand the way adolescence is treated, highlighting differences, potentialities and limits.


The research has been conducted through the main browsers using 8 key words (see tab.). A subsequent data screening has been realized with inclusion and exclusion criteria, it led to examine only those sites which offer on-line psychological services in order to locate our analysis sample, constituted by 28 sites. 

A systemic analysis has been conducted on the detected sites, with the help of a dedicated conceptual grid.

Subsequently tagging made possible to consider, for each  examined services’ url, the following variables: type of service; mode of delivery, supplier; region, tools, the aims pursued and the pratictioner. Dates has been processed through a statistic software (SPSS).


Among the 28 sites which constitute the range of the research, 16 of them are

addressed precisely to adolescence, they are mainly offered by the Public Service

 (ASL, Communes) located in the north of Italy, primary in Emilia Romagna. What is left, among the

 web-sites, deals also with adolescence, as well as other users typologies.

Keywords and Frequences

Adolescenza counselling on line

Aiuto online adolescenti

Servizi online psicologia minori

Servizi psicologici online adolescenti

Sostegno online adolescenti

Supporto online adolescenti

Consulenza psicologica online adolescenti

Psicologo chat adolescenti









Looking at the organizational and setting aspects it emerges that 61% of services is free, and in the 68% of the cases the way in which the user privacy will be managed is not specified. The 35% of the services is offered from peer, who give backing and attention. In the 21% of the cases these advices have the purpose to orientate, inform and promote health.

Teenagers may have a synchronic communication (chat) with their peer, but an asynchronic one with the adult, usually a psychologist, but it is not identifiable in the 14% of the cases.

Contingentes Tab

Italian services for adolescence satisfy the easy accessibility, interaction and peer communication criteria, preferring risk behaviors precautionary measures, health promotion and support. Into the virtual, temporality aspects, boundaries and asymmetric relationships, which are granted in the clinic setting of the teenager evolving purpose, turn here in others criteria, that now and then seem to be collusive when concerning adolescent needs.


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